To set up an account, please click the checkout button when you next order and you will be prompted to set up an account, you can then check the status of your orders, browse previous orders or specify a different delivery address to your billing address if you want your order delivered to your work for example.

Once you have set up your account, you will be still be able to pay via card or paypal. 

What is your policy on animal testing?

None of the products we stock or their ingredients are tested on animals.

Do any of your products contain Parabens?

No, all of the products we stock are Paraben Free.

Postage

Which countries do you deliver to?

We ship to all UK and EU addresses.

We do not deliver to any rest of the world addresses.

What are your postage charges?

UK - Standard Postage 2-3 days is free to all UK addresses regardless of the value or weight of your order and will be sent via Royal Mail 2nd Class Post.

UK - Premium 1-2 Days costs £1.50 and will be sent via Royal Mail 1st Class Post

UK - Tracked and Signed For Service costs £2.50 and will be sent via Royal Mail Signed For

UK - Next Day Service costs are calculated by weight and are also subject to availabilty. Cut off time for this service is 2pm, please e-mail info@lucyrose.biz or call 01989 750354 

EU - Postage to the rest of the EU is charged as follows:

£4.95 for all orders under £100 and are sent via Royal Mail 1st Class Airmail.

You can add the secure signed for option for an additional £4.25.

Free Shipping for all orders over £100 and are sent via Royal Mail Signed For Airmail.

Please Note: If your order exceeds 2kg in weight (most parcels are less than this) then we will need to contact you with an additional postage quote as your order would need to be sent in more than one parcel as 2kg is the maximum weight that can be sent via Airmail.

Also please note we cannot be held responsible for any import taxes or duties levied by authorities in the destination country. If you have any queries as regards duty on imports we suggest you contact your local customs office.

If you are using paypal as a payment method, please ensure that you have updated your paypal account to your most recent address, as we cannot be held responsible if your order is dispatched to a previous address.

How quickly can I expect to receive my order?

We endeavour to dispatch all UK orders the same day if received before 1pm and if the items are in stock (excluding Saturday, Sunday and Bank Holidays). Royal Mail 1st Class normally takes 1-2 days and 2nd Class normally takes 2-3 days, however you should allow up to 15 days for a parcel to arrive.

EU orders are dispatched via Royal Mail Airmail and should take appx 5-7 days to arrive, however please allow up to 20 days for delivery.