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A'kin Aromatherapy Lavender Body Wash 500ml

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Laidbare Smooth As Peach 125ml
Laidbare Smooth As Peach 125ml£9.99   £6.99

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Trilogy Rosehip Oil 20ml
Trilogy Rosehip Oil 20ml£16.50   £11.00

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Trilogy Rosehip Oil 45ml
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What our customers say...
Latest News
Tuesday, 14/10/2014

Celebrities Love Dr Alkaitis Skin Care

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Monday, 06/10/2014

Cara Delevingne Loves Antipodes Skin Care

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Thursday, 02/10/2014

A Right Royal Offer

Trilogy were delighted to hear the news of the Royal pregnancy. The euphoria of discovering you are having a baby is accompanied by numerous worries, the most common physical concern being the prevention of stretch mark

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Blog Archives

FAQs

Frequently Asked Questions

I want to order two of the same item, but the website is only allowing me to add one?

If you can only add a quantity of one to the basket, this indicates there is only 1 of that item, left in stock. We receive deliveries regularly, so please e-mail info@lucyrose.biz or click the notify me link on the product once you have ordered the last one and you will receive an update on when more stock will be available.

If you would like to order more than the current stock and have the rest sent as a follow on, we can do this via our order phone number which is 01989 750354 or by e-mailing info@lucyrose.biz

Why does a product I want to order not have an add to basket button?

If an item does not have an add to basket button, it means this product is temporarily out of stock. If you click the notify me link though, you will automatically receive an e-mail as soon as it is back in stock  and available to order.

Are the packaging pellets you use recyclable?

If you can squeeze the pellet almost flat with just your fingertips then they are compostable and recyclable (our plastic address label pockets are also recyclable). We do occasionally re-use our suppliers packing pellets which are not recyclable etc.  – however these are much harder and cannot be crushed between the fingertips.

What is your policy on animal testing?

None of the products we stock or their ingredients are tested on animals.

Do I have to pay VAT on my products if my billing and delivery address is outside the EU?

No you don't. All our prices are shown including VAT, however the VAT (currently 20%) is automatically removed when you add an item to your basket.

Do any of your products contain Parabens?

No, all of the products we stock are Paraben Free.

Which products are restricted items and cannot be dispatched outside the UK?

The main products which cannot be sent via airmail outside the UK are nail polishes, remover and related nail care products, certain hairspray and styling products as well as some other individual items due to the fact they are classed as flammable/cumbustible. If you try to order these items to an address outside the UK, you will see a pop up message letting you know they are restricted.

Postage

Which countries do you deliver to?

We ship Worldwide.

What are your postage charges?

UK - Standard Postage 2-3 days is free to all UK addresses when you spend £15 or more in any one order and will be sent via Royal Mail 2nd Class Post. If the order is under £15 the standard postage charge of £1.95 will apply.

Premium 1-2 Days costs £2.50 and will be sent via Royal Mail 1st Class Post.

Next Day Guaranteed  - £6.95 for orders under £50, £9.95 for orders £50 - £100, £14.95 for orders over £100.

Please note: Cut off time for next day service is 2pm, Service only available Monday  -Thursday (we do not offer Saturday Guaranteed Service

EU - Postage to the rest of the EU is charged as follows:

£4.95 for all orders under £100 and are sent via Royal Mail 1st Class Airmail.

You can add the secure signed for option for an additional £4.25.

Free Shipping for all orders over £100 and are sent via Royal Mail Signed For Airmail.

Please Note: If your order exceeds 2kg in weight (most parcels are less than this) then we will need to contact you with an additional postage quote as your order would need to be sent in more than one parcel as 2kg is the maximum weight that can be sent via Airmail. 

Please Note:  Unfortunately due to new postal regulations we can no longer ship the following products outside of the UK via the normal airmail service : Evian Facial Spray, Zoya & Sparitual Nail Polish. 

There is a courier service available which takes 3-4 days. The cost for this is appx £25, please e-mail info@lucyrose.biz for more information. 

REST OF THE WORLD: 

£7.95 for all orders (10.95 Priority Signed & Tracked)  - PLEASE NOTE: WE CANNOT BE HELD RESPONSIBLE FOR ANY IMPORT TAXES OR DUTIES LEVIED BY AUTHORITIES IN THE DESTINATION COUNTRY. INTERNATIONAL PARCELS MAY BE SUBJECT TO CUSTOMS CHARGES IN YOUR HOME COUNTRY, WHICH YOU WILL BE REQUIRED TO PAY.

IF YOU HAVE ANY QUERIES WITH REGARDS TO DUTY ON IMPORTS, WE SUGGEST YOU CONTACT YOUR LOCAL CUSTOMS OFFICE.

Please Note: If your order exceeds 2kg in weight (most parcels are less than this) then we will need to contact you with an additional postage quote as your order would need to be sent in more than one parcel as 2kg is the maximum weight that can be sent via Airmail.

Please Note:  Unfortunately due to new postal regulations we can no longer ship the following products outside of the UK via the normal airmail service : Evian Facial Spray, Zoya & Sparitual Nail Polish. 

There is a courier service available which takes 3-4 days. The cost for this is appx £25, please e-mail info@lucyrose.biz for more information.  

How quickly can I expect to receive my order?

In most cases UK orders will arrive within 2-3 days (EU orders 7 days, Rest of World orders 10 Days), however as per Royal Mail guidelines, please allow up to 15 days for delivery (21 Days for EU, 28 Days for Rest of World) as after that the Royal Mail will class the parcel as lost. Also in the case of late parcel enquiries, please ensure you have checked at your local sorting office first as Royal Mail will hold your parcel there for 18 days if there was no one available for delivery. Please ensure you notify us of any orders which are not received within 35 days, otherwise we will not be able to process a claim.

How quickly can I expect to receive my order?

In most cases UK orders will arrive within 2-3 days (EU orders 7 days), however as per Royal Mail guidelines, please allow up to 15 days for delivery (21 Days for EU) as after that the Royal Mail will class the parcel as lost. Also in the case of late parcel enquiries, please ensure you have checked at your local sorting office as Royal Mail will hold your parcel there for 18 days if there was no one available for delivery. Please ensure you notfiy us of any orders which are not received within 35 days, otherwise we will not be able to process a claim.

Can I choose a different address to my billing address?

The method and address for delivery shall be specified in your order. You may wish to give us an alternative delivery address (work address), if you will not be at your home address during normal office hours. Please ensure we have the full address including your full postal code (PO BOX addresses are not acceptable for delivery) and a contact telephone number.

If you are using paypal as a payment method, please ensure that you have updated your paypal account to your most recent address, as we cannot be held responsible if your order is dispatched to a previous address.

If I am not in to receive my delivery what will happen with my parcel?

If your order/parcel will fit through your letterbox or you have a parcel box then your local postman will deliver as normal. if your item is too big to leave or post or requires a signature (orders over £70 are sent signed for), then they will leave you a sorry you were out card and your parcel will then be held at your local sorting/post office for 18 days. In some cases the sorry you were out card may not be left, so please always check with your local postal office if you think your parcel is delayed or lost.

If Royal Mail have tried to deliver a parcel and it is then returned to us after the 18 days holding period as not called for we will charge a re-delivery fee of £1.95 or refund your order payment minus the £1.95 postage cost.

FREE UK DELIVERY
ON ORDERS OVER £15
EU Postage Rates & Worldwide, click here