Terms and Conditions

Terms and Conditions

Customer Service

In order to provide you with the best possible service, we welcome any questions, comments and suggestions about our products and services. The best way to contact us is by e-mail and we aim to answer all enquiries on the same day they are received.

Full address and contact details are:

Lucy Rose
8 Orchard Close
The Lea
Ross-on-Wye
Herefordshire
HR9 7LE
United Kingdom

Telephone: 01989 750354

E-mail: customer@lucyrose.biz

Privacy

Lucy Rose respects your privacy and only collects the information necessary to facilitate the delivery of our products to our customers. All information is kept confidential and secured. We may periodically send emails to our customers informing them of updates to our services or special offers etc. We do not share any information (including email addresses) with any third parties unless required to do so by law.


Products

Lucy Rose purchases its products directly from authorised distributors, providing you with an extra guarantee of quality and assurance. Every care has been taken to ensure that all product descriptions and colours are as accurate as possible. Exact colour matches are not always possible because each computer displays colours in slightly different ways.

If for any reason a product that you order is out of stock, We will contact you to inform you of when it should arrive.

Lucy Rose guarantee that all goods on offer are as described on the website and are fit for their intended purpose. Should any product fail to meet our high standards it will be replaced or refunded immediately. This does not affect your statutory rights.

Order Confirmation

Once You place an order with Lucy Rose, You will receive written confirmation by e-mail or post that your order has been received and it is being processed.

Shipping

UK - Postage is free to all UK addresses regardless of the value or weight of your order. Orders over £15 are sent via Royal Mail 1st Class Post. Orders under £15 are sent 2nd Class Post.

You can also add the secure tracked & signed for option for peace of mind for an additional £2.95

EU - Postage to the rest of the EU is charged as follows:

£4.95 for all orders under £70 and are sent via Royal Mail 1st Class Airmail.

You can add the secure signed for option for an additional £4.25.

£9.95 for all orders over £70 and are sent via Royal Mail Signed For Airmail.

Please note we cannot be held responsible for any import taxes or duties levied by authorities in the destination country. If you have any queries as regards duty on imports we suggest you contact your local customs office.

Every effort is made to ensure that your order is despatched within 3 working days of order paid by credit/debit card, subject to events that are beyond our reasonable control. Please be noted that we do not accept any liability whatsoever for any delay in delivery caused by third parties (including Royal Mail or any mailing or courier service companies) that we may use to deliver your order.

The method and address for delivery shall be specified in your order. You may wish to give us an alternative delivery address (work address), if you will not be at your home address during normal office hours. Please ensure we have the full address including your full postal code (PO BOX addresses are not acceptable for delivery) and a contact telephone number.

Distance Selling Regulations 2000

UK & EU CUSTOMERS.

Under the Consumer Protection (Distance Selling) Regulations 2000 ('the Regulations'), UK customers have the right to cancel an order placed with us within 14 (fourteen) working days of receipt of the goods, This does not include items that have been personalised or made to your specifications; video recordings, food or other items that you have unsealed; or cost of carriage. The Regulations are designed to protect consumers when buying products by mail order or over the internet as opposed to in person in a shop.

To cancel an order under the Regulations you must notify us in writing by first-class post, fax, or e-mail, quoting your name, address and contact telephone number. Our Company Details and address for postal notification of cancellation, any written complaints, and for returning goods is:

Lucy Rose

Natural Cosmetics & Organic Skincare

Proprietor: Sarah Heenan

Postal Address:
8 Orchard Close, The Lea, Ross-on-Wye, Herefordshire, HR9 7LE

Our telephone number is: 01989 750354

Our E-mail address is: customer@lucyrose.biz

UK VAT Registration Number: 984 9199 45

The effect of the Regulations is to allow a UK customer to withdraw from the contract as if it had not been made. However, there are certain important conditions and limitations. Please read them carefully. These are:-

• Cancellation must be in writing, by first class post, fax, or e-mail. A telephone call is not sufficient.

• You must return the goods to us AT YOUR EXPENSE (including all packaging, product boxes, etc.). This means that you must not destroy or dispose of the packaging in which the goods are supplied until you know that you do not intend to return the goods.

• Lucy Rose will refund or replace products within 30 days of purchase, however please note you as the consumer has a duty to take reasonable care of the products throughout the cancellation period. 

• If goods returned to us are found to be damaged, we will not refund any money. We will tell you this in writing by letter, fax, or e-mail. The goods will then be kept at our premises for 90 days from the date of that written notice, after which time we will dispose of them without any further notice to you. You may collect the goods from us before the expiry of the 90-day period, if you wish, or you may pay us to return them to you as long as you tell us in writing before the expiry of the 90-day period.

ANY GOODS RETURNED TO US ARE NOT OUR RESPONSIBILITY UNTIL DELIVERED TO OUR WAREHOUSE. WE ACCEPT NO LIABILITY FOR DAMAGE IN TRANSIT.

• We therefore recommend that you use the Royal Mail Special Delivery service to return goods to us. This service is available from any Post Office, and provides a guaranteed next working day delivery, with a signed receipt, plus insurance of up to £250, for a very reasonable cost.

Please contact us to discuss a return BEFORE you send anything to us.

These conditions do not affect your statutory rights.

Law

Any dispute to be governed by English Law.

We meet our obligations under the consumer protection laws currently in force, including:

The Consumer Protection (Distance Selling) Regulations 2000.
The Consumer Protection Act 1987.
The Data Protection Act 1998.
The Sale of Goods Act 1979.
The Supply of Goods and Services Act 1982.
The Consumer Credit Act 1974.
The Trade Descriptions Act 1968.
The Unfair Contract Terms Act 1977 and the 1999 Regulations.



Website Disclaimer

This website should only be used for information purposes. Lucy Rose shall not be liable for any damage or loss that may be incurred by the use of any of the information contained or advice given in this site. Lucy Rose is not responsible for the accuracy of information contained within this site.
Every effort has been taken to ensure that the information contained within this site is correct and up to date. However, it should be noted that the information could become incomplete, inaccurate or out of date. We reserve the right to change, amend or update information at our discretion.

Links

This website may contain links to other websites operated by parties other than Lucy Rose. Such links are provided for your convenience only. Lucy Rose does not control such websites and is not responsible for their contents. Lucy Rose’s inclusion of links does not imply any endorsement of the material on such websites or any association with their operators. All links made to such other sites are made at your own risk and we accept no responsibility for any linked sites.


Statutory rights

Nothing contained in these Terms and Conditions of Sale affects or will affect the statutory rights of the Customer or the Recipient in relation to the quality, fitness or description of the goods supplied.








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