Postage FAQs

Which countries do you deliver to?

We ship worldwide.

What are your postage charges?

UK

Standard - Free when you spend £15 or more in any one order and will be sent via Royal Mail 2nd Class Post. If the order is under £15 the standard postage charge of £2.10 will apply. Delivered in 2-3 days.

Premium - £2.75 and will be sent via Royal Mail 1st Class Post. Delivered in 1-2 days.

Next Day Guaranteed - £7.95 for orders under £50, £9.95 for orders £50 - £100
, £14.95 for orders over £100.

Please note: Cut off time for next day service is 2pm, Service only available Monday  -Thursday (we do not offer Saturday Guaranteed Service).

EU 

Standard - £5.95 for all orders under £100 and are sent via Royal Mail 1st Class Airmail. Delivered 5-7 Days.

You can add the secure priority signed for option for an additional £4.

Free Shipping for all orders over £100 and are sent via Royal Mail Signed For Airmail.

Please Note: If your order exceeds 2kg in weight (most parcels are less than this) then we will need to contact you with an additional postage quote as your order would need to be sent in more than one parcel as 2kg is the maximum weight that can be sent via Airmail. 

Restrictions:  Unfortunately due to new postal regulations we can no longer ship the following products outside of the UK via the normal airmail service : Evian Facial Spray, Zoya & Sparitual Nail Polish. 

There is a courier service available which takes 3-4 days. The cost for this is appx £25, please e-mail info@lucyrose.biz for more information. 

REST OF THE WORLD: 

£8.95 for all orders (10.95 Priority Signed & Tracked)  - Delivered 7-10 Days.

Please note: All our product prices are shown including VAT, however the VAT (currently 20%) is automatically removed when you checkout if your billing and delivery address is outside the EU.

PLEASE NOTE: WE CANNOT BE HELD RESPONSIBLE FOR ANY IMPORT TAXES OR DUTIES LEVIED BY AUTHORITIES IN THE DESTINATION COUNTRY. INTERNATIONAL PARCELS MAY BE SUBJECT TO CUSTOMS CHARGES IN YOUR HOME COUNTRY, WHICH YOU WILL BE REQUIRED TO PAY.

IF YOU HAVE ANY QUERIES WITH REGARDS TO DUTY ON IMPORTS, WE SUGGEST YOU CONTACT YOUR LOCAL CUSTOMS OFFICE.

Please Note: If your order exceeds 2kg in weight (most parcels are less than this) then we will need to contact you with an additional postage quote as your order would need to be sent in more than one parcel as 2kg is the maximum weight that can be sent via Airmail.

Restrictions:  Unfortunately due to new postal regulations we can no longer ship the following products outside of the UK via the normal airmail service : Evian Facial Spray, Zoya & Sparitual Nail Polish. 

There is a courier service available which takes 3-4 days. The cost for this is appx £25, please e-mail info@lucyrose.biz for more information.

How quickly will my order be dispatched?

Orders are normally dispatched within 24 hours and no later than 48 hours. We dispatch Monday to Friday, so any orders placed on a non working day will be dispatched on the next working day. 

How quickly can I expect to receive my order?

In most cases UK orders will arrive within 2-3 days (EU orders 7 days, Rest of World orders 10 Days), however as per Royal Mail guidelines, please allow up to 15 days for delivery (21 Days for EU, 28 Days for Rest of World) as after that the Royal Mail will class the parcel as lost. Also in the case of late parcel enquiries, please ensure you have checked at your local sorting office first as Royal Mail will hold your parcel there for 18 days if there was no one available for delivery. Please ensure you notify us of any orders which are not received within 35 days, otherwise we will not be able to process a claim.

Can I choose a different address to my billing address?

The method and address for delivery shall be specified in your order. You may wish to give us an alternative delivery address (work address), if you will not be at your home address during normal office hours. Please ensure we have the full address including your full postal code and a contact telephone number.

If you are using paypal as a payment method, please ensure that you have updated your paypal account to your most recent address, as we cannot be held responsible if your order is dispatched to a previous address.

If I am not in to receive my delivery what will happen with my parcel?

If your order/parcel will fit through your letterbox or you have a parcel box then your local postman will deliver as normal. if your item is too big to leave or post or requires a signature (orders over £70 are sent signed for), then they will leave you a sorry you were out card and your parcel will then be held at your local sorting/post office for 18 days. In some cases the sorry you were out card may not be left, so please always check with your local postal office if you think your parcel is delayed or lost.

If Royal Mail have tried to deliver a parcel in the UK and it is then returned to us after the 18 days holding period as not called for we will charge a re-delivery fee of £1.95 or refund your order payment minus the £1.95 postage cost.

What do I do if I have entered an incorrect delivery address?

If we have not dispatched your order, we can amend your delivery address.If you have entered an incorrect address and your order has been dispatched we cannot be held responsible for non-delivery, any loss or damage to your items and we will not be able to replace your order. If your parcel is returned to us by Royal Mail then we will charge postage for re-delivery to the correct address.

What you are saying about our service.

Hello
My wife is very, very pleased with her purchase thank you!
It arrived this morning less than 24 hours after the order was made. My wife, through me, because of PayPal, has now made quite a few purchases from you. Each time you have amazed us by achieving next day delivery. (Perhaps a pat on the back for Royal Mail is also in order!). Thank you for the best service we have experienced on the internet.
Best wishes
Tony & Ann Mozley

Hi Sarah,
Just wanted to give a little feedback and thank you for a speedy delivery. Great products and a really reliable service.
I will recommend lucyrose to my friends.
Tip top!
From Sam : )

Hi,
My order arrived this morning. Thanks. I don't know how you do it......I've ordered loads of stuff over the internet but no-one delivers as quick as you. Fantastic.
The quality of the products is superb.
Denise